Terms and Conditions

1. About these Terms

These Terms and Conditions govern use of gelatinflower.com and the general enquiry functions made available through the website. The website is operated by T & V Niedzwiedz, Address: Mitcham. The published company information is VAT ID: GB 144981390, VAT Registration Date: 2016-05-10, tel.: +447754384251, e-mail: [email protected].

By using the website, you agree to use it lawfully and in a way that does not damage, disable or interfere with the website or the rights of other people. These Terms relate to the website and general enquiries. They do not replace any separate agreement that may later be provided for a specific residential or support service.

2. Website information

The website explains residential-care concepts, the approach to everyday living and the general enquiry process. Content is intended to help visitors understand the kinds of questions that may be discussed; it is not a personalised assessment of any person’s needs and does not confirm that a particular service, room, support arrangement or placement is available.

Descriptions should be read in context and alongside any information provided directly during an enquiry. Individual requirements can differ substantially, and a website cannot determine suitability, medical needs or the appropriateness of a particular care arrangement.

3. Enquiries and pre-contract information

Sending an enquiry does not create a contract, reservation, admission decision or guarantee of service. It is a request for contact or information. Any material terms that would apply to a later service, including scope, fees, start date, payment arrangements and responsibilities, should be communicated separately before an agreement is concluded.

You are responsible for ensuring that information submitted in an enquiry is accurate to the best of your knowledge and that you are entitled to share it. The general web form should not be used to send detailed medical records or other sensitive information unless an appropriate channel has first been agreed.

4. Prices, fees and payment

Fees are discussed in connection with the individual service being considered. Any applicable fees, payment schedule, included items and potential additional charges should be explained in the relevant pre-contract information or agreement before you are asked to commit.

No payment is requested through the website pages included in this site. If payment arrangements are introduced for a service, the relevant terms should identify the amount, due date, payment method and any cancellation or refund provisions that actually apply.

5. Availability and suitability

Information on the website does not constitute a promise that a particular room, date, service or support arrangement is available. Availability and suitability can depend on individual circumstances and on information that cannot be established through a general webpage.

If a person’s needs require professional or clinical assessment, that assessment should be carried out by an appropriately qualified person. Website content should not be relied on as medical advice or as a substitute for such assessment.

6. Acceptable use

You must not attempt to gain unauthorised access to the website, introduce malicious code, interfere with security controls, submit unlawful material, impersonate another person or use the enquiry form in a way that is abusive, fraudulent or designed to disrupt normal operations.

Automated submissions, scraping or excessive requests may be restricted where reasonably necessary to protect the security and availability of the site. Legitimate accessibility tools and ordinary search-engine indexing are not intended to be restricted by this clause.

7. Intellectual property

Unless otherwise stated, the website’s original written content, layout, branding and design elements are protected by applicable intellectual-property law. You may view and print reasonable extracts for personal, non-commercial use, but you may not reproduce substantial parts of the website for commercial use without permission.

References to third-party rights, if any, remain the property of their respective owners. Nothing in these Terms transfers ownership of intellectual property to a website visitor.

8. External services and links

The website may from time to time link to external services or information. External websites operate under their own terms and privacy arrangements. A link does not automatically mean that we control, endorse or guarantee the content of the external destination.

If an external service is necessary for a transaction or specific care service, the relevant relationship and terms should be explained when that service is actually used rather than assumed from a general website link.

9. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so. Subject to that, the website is provided as a source of general information and an enquiry channel. We are not responsible for decisions made solely on the basis of general website content where an individual discussion or professional assessment was reasonably necessary.

We do not promise uninterrupted access to the website. Temporary unavailability may occur because of maintenance, security incidents, connectivity problems or events outside reasonable control. Reasonable efforts may be made to restore normal access where practical.

10. Events outside reasonable control

Where an obligation under a later service agreement cannot be performed because of an event outside reasonable control, the consequences should be dealt with under that separate agreement and applicable law. The precise rights and responsibilities depend on the wording of that agreement and the circumstances.

Examples of events outside reasonable control can include major infrastructure failure, severe weather, public-authority action or other events that could not reasonably have been prevented, but the legal effect always depends on the actual agreement and circumstances.

11. Privacy and cookies

Use of personal information through the website is described in the Privacy Policy. Storage and access technologies are described in the Cookie Policy. These policies should be read alongside these Terms where you submit an enquiry or make a cookie choice.

The website should not require consent for optional processing as a condition of merely reading general content where that consent is not necessary for the requested service.

12. Governing law

These website Terms are governed by the laws applicable in England and Wales, subject to any mandatory consumer protection rules that apply to you. If you are a consumer, nothing in this clause removes rights that cannot lawfully be excluded or restricted.

Where a dispute relates to a separate service agreement, that agreement may contain additional dispute-resolution or jurisdiction provisions. Those provisions should be considered on their own terms.

13. Changes to these Terms

These Terms may be updated to reflect changes to the website, applicable law or the way enquiries are handled. The date at the top shows the current version. Continued use after an update is subject to the version displayed at the time of use.

If you have a question about these Terms, contact T & V Niedzwiedz using the details published on this website.